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Package delivery

Most packages arrive automatically in-game after checkout. Make sure you used the correct Minecraft name and joined play.skystakes.org. Some packages need you to be online before Tebex can deliver them.

If your package has not arrived, contact the SkyStakes team with your Minecraft username and Tebex transaction ID. Do not post payment details or receipts in a public channel.

The Discord support link has not been published yet. Ask the server team in-game for the current support channel.

Payment or checkout questions

Tebex processes your payment and maintains the purchase record. Use the contact information in your Tebex receipt or Tebex checkout support for payment questions.

Frequently asked questions

My package hasn’t shown up in-game

Make sure you’re online at play.skystakes.org, then contact staff with your Minecraft username and Tebex transaction ID. Do not post payment details or receipts in a public channel.

Can I get a refund?

Refunds are handled by Tebex, our merchant of record. Contact staff first — we can often help directly — or use the contact details in your Tebex receipt.

What happens if I file a chargeback?

Please contact staff before disputing a charge with your bank or card issuer. Chargebacks and payment disputes result in a permanent ban from the server until the dispute is resolved with Tebex. See our purchase terms for details.